About us

The data controller for the personal data collected via this website is Eonlife Clinic.
Email: info@eonlifeclinic.com
Address: Andorra la Vella

What data we collect

Depending on your use of this website, we may collect the following categories of personal data:

Data that you provide to us to process your requests for information: contact details and the content of the message you send us (for example, name, email address, telephone number if included, and any other information you decide to communicate in your request).

Cookie consent preferences: your choices regarding the use of cookies and similar technologies (e.g. accepting or rejecting categories), recorded via our consent management system (Trustwards).

Technical device and connection data: IP address, browser type and version, technical identifiers and data necessary for the site to function correctly and to maintain its security.

Analytics usage data (only if you consent): information on how you interact with the website, which may include pseudonymous identifiers and browsing events generated using measurement technologies.

Data for commercial email communications (only if you consent): your email address and, where applicable, preferences relating to the sending of communications.

Source of the data:
Directly from you, when you contact us and submit an information request.
Automatically, when you browse the site (for example, technical data such as IP address and browser).
Through cookies and similar technologies: strictly necessary ones are used for the operation of the site; non-essential ones (for example, analytics and advertising) are only activated if you consent.

Providing data to submit a request for information is voluntary, but if you do not provide the minimum data necessary to respond to you (for example, a means of contact and the content of your request), we will not be able to deal with your request.

How we use your data

We process your personal data solely for purposes related to handling your requests and, when you authorise it, for measurement, advertising and commercial communications. Specifically:

Responding to your requests for information and managing communication with you: legitimate interest.

Protecting the website and preventing misuse or security incidents through technical controls and log review: legitimate interest.

Measuring website usage using analytics services that employ non-essential technologies: consent.

Show personalised advertising and/or measure advertising effectiveness through advertising networks that use non-essential technologies: consent.

Send commercial communications by email: consent.

Where processing is based on your consent, you may withdraw it at any time via the website's cookie settings or through the mechanisms indicated in each marketing communication, without affecting the lawfulness of processing carried out prior to such withdrawal.

Who we share your data with

Based on the information available, we have not identified any specific third-party providers other than our own systems for providing the service of this website.

In any case, this website uses service categories that may involve access to personal data by providers (analytics services, advertising networks and email service providers) solely when they are configured and, where applicable, following your consent. When used, such providers will process the data in accordance with their own privacy policies and under the applicable contractual terms.

Additionally, we use our own consent management system (Trustwards) to record and manage your cookie preferences. This data is processed internally and is not shared with third parties.

International data transfers

From the available information, we have not identified any specific third-party suppliers that involve international data transfers outside the European Economic Area.

Consent preferences managed via Trustwards are processed in the European Union (Spain) and are not transferred internationally.

If analytics, advertising or email providers located outside the European Economic Area were to be activated in the future, international transfers will only be made when there is an appropriate legal basis, such as an applicable adequacy decision or standard contractual clauses approved by the European Commission, together with additional measures where appropriate.

How long we keep your data

Data is stored until the user requests its deletion.

Cookie consent logs: 10 years (to demonstrate compliance and handle potential claims within the applicable limitation periods).

Security logs and technical records: 12 months.

Analytics data (when you consent): until you withdraw your consent or in accordance with the analytics tool's retention settings.

Tracking data for advertising/marketing (where you consent): until you withdraw your consent.

Data for sending commercial emails (where you consent): until you withdraw your consent or unsubscribe.

His rights

If you are located in the EU/EEA, United Kingdom or Switzerland, and the relevant data protection regulations apply, you may exercise the following rights regarding your personal data:

Right of access to your personal data.
Right to rectification of inaccurate data.
Right to erasure of your data (right to be forgotten).
Right to restriction of processing.
Right to data portability.
Right to object to processing.
Right to withdraw consent at any time, where the processing is based on consent.
Right not to be subject to automated decision-making, including profiling, which produces legal effects or similarly significantly affects you.

To exercise your rights, you can write to us at info@eonlifeclinic.com. We will reply to you within one month of receiving your request, unless applicable regulations allow for an extension in justified cases.

Automated decision-making

We do not use automated decision-making or profiling that produces legal effects concerning you or similarly significantly affects you.

Child privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal data from minors. If you believe that we have collected data from a minor, please contact us immediately at info@eonlifeclinic.com.

Data security

We implement appropriate technical and organisational measures to protect personal data against destruction, loss, alteration, unauthorised access or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Security breach notification

If a personal data breach occurs that poses a high risk to your rights and freedoms, we will inform you without undue delay. In this communication, we will describe, as far as possible, the nature of the incident, its likely consequences and the measures adopted or proposed to address it.

We maintain procedures to detect, manage, report and investigate security incidents. If you suspect a security issue, you can contact us at info@eonlifeclinic.com.

How to make a complaint

You have the right to lodge a complaint with the competent supervisory authority in your jurisdiction.

Given that the data controller is located in Andorra la Vella and the competent authority may depend on your place of residence and the circumstances of the processing, you can contact the competent supervisory authority in your jurisdiction.

We advise you to contact us at info@eonlifeclinic.com before lodging a complaint, so that we can try to resolve any issues quickly and efficiently.

Updates to this policy

We review and update this policy periodically. The date shown at the beginning indicates when the last changes were made. If we introduce significant changes, we will communicate them via a notice on the website and/or by email when appropriate.

The changes will take effect from the date indicated at the beginning of this policy. Where the processing requires consent, we will request new consent if necessary.

Contact

Email: info@eonlifeclinic.com
Address: Andorra la Vella
Data controller: Eonlife Clinic